Operations & Supply Chain Consulting

Operations that scale with you.

Hands-on operations consulting for brands selling DTC, wholesale, and retail, as a fractional operations director or project by project. I find what's breaking and build the fix myself.

Start a project See my work
Shipment visibility
Flag at-risk wholesale orders before the cancel date, not after the chargeback.
Inventory accuracy
Catch ERP and 3PL variances before orders ship short.
3PL & retail EDI
Migrations and retailer compliance without missed ship windows.
Automation
Replace daily manual checks with exception reports your team acts on.

"The best operations teams don't fight fires. They see them coming."

The gap

You have the team.
Your systems are making them reactive.

As a brand adds channels, the back end gets stitched together one fix at a time. Your ERP, 3PL, storefront, and wholesale platforms don't agree, and problems show up as chargebacks, short ships, and cancelled POs after it's too late to fix them. Your ops team knows what's wrong. They don't have the hours to rebuild it.

That's where I come in. I can step in as a fractional operations director, or take on one hard problem: scoped, built, and handed off so it runs without me.

Sound familiar?

I've seen it all before.

What I do

Operations expertise.
Hands-on builds.

I design, build, and document the processes and systems behind your operation, so your team can run them long after the project ends.

01

Operations, Planning & Vendor Management

Planning, allocation, and vendor performance, plus the SOPs, KPIs, and scorecards that keep fulfillment, wholesale, and retail on track.

PlanningAllocationVendorsSOPs & KPIs
02

Wholesale, EDI & 3PL Operations

Retailer EDI onboarding and routing guide compliance, wholesale order management, and 3PL migration planning, from carrier setup and cutover runbooks through post go-live stabilization.

EDIRouting Compliance3PL Migration
03

Systems, Integrations & Automation

Automation and integrations that connect your ERP, ecommerce platform, 3PL, and B2B ordering tools, including fixes for the flows already dropping or duplicating orders. NetSuite and Celigo are my sweet spot.

ERPNetSuiteCeligoShopify
04

Data, Reporting & AI

I structure product attributes so you can analyze the business at every level (category, collection, channel, account), then layer on automated reporting and AI-assisted workflows.

Product DataReportingAutomation

Selected work

From reactive to proactive.

Most operations teams find out about problems the same way: a customer emails, a retailer cancels, an order ships short. I build the tools that surface those problems early, while there's still time to fix them. Together, these automations give the team back 1 to 2 hours every day.

400+
Hours a year of manual work automated
1,000+
EDI retail doors supported
20
Retail EDI trading partners
30 days
From signed contract to ecommerce shipping from a new 3PL

Built in-house as operations leader at a DTC, wholesale, and retail consumer brand with 4,000+ wholesale accounts.

Fulfillment

3PL Migration Under a Hard Deadline

Problem

The old 3PL gave 30 days' notice, one month after a new ERP went live. A replacement had to be found, signed, and brought live for ecommerce, wholesale, retail EDI, store transfers, and personalized orders, with no parallel test period and live orders still flowing.

What I did

Sourced the new 3PL, then ran the cutover end to end: warehouse and carrier setup, order and inventory integrations, EDI ship notices, and routing guides for about 60 retail accounts. When syncs failed silently, I traced each one to its root cause and fixed it.

Ecommerce shipping 30 days after signing, through 157,600 units in the first two weeks against a 100,000 forecast. Wholesale and EDI were stabilized over the following weeks, and every channel now runs through one integration maintained in-house.

3PLIntegrationsEDI

Wholesale Visibility

Shipment Visibility & OTIF Monitoring

Problem

Across thousands of retail doors, each with its own ship window and routing requirements, tracking every shipment by hand is impossible. At-risk orders surface only after a chargeback or a call from the retailer.

What I built

A tracking dashboard inside the ERP that follows every wholesale carton across carriers and flags only the exceptions, with thresholds set from the brand's own shipping data.

~470 shipments tracked on day one. It caught a carton that was never picked up three days before its cancel date, and showed 62 of the first 274 deliveries landing after cancel: hard evidence for the 3PL scorecard.

NetSuiteCarrier APIsOTIF

Inventory Accuracy

3PL-to-ERP Inventory Reconciliation

Problem

When the ERP and the 3PL's WMS disagree, orders allocate against inventory that isn't there, causing short ships and oversells. Many flagged variances were phantom ones, caused by timing and in-process units.

What I built

Three snapshots taken within minutes of each other, compared in one pass that adjusts for in-process units, plus a drill-down showing every inventory transaction behind a SKU.

Run time cut from ~63 minutes to ~1. On the first run, 212 of 696 flagged SKUs proved to be timing noise, so the team now works only real variances, before an order depends on them.

CeligoWMSNetSuite

More builds

B2B Order Management Integration

Order status and invoices synced between the sales reps' ordering platform and NetSuite. Root cause of duplicate orders found and fixed.

Retail EDI Program

EDI for 20 retailers across department store, specialty, travel retail, and military exchange channels, plus routing guides for ~60 retail accounts turned into one reference.

Blanket Order Drawdown

A nightly automation matches each store's order to its retail account's blanket order, so inventory is never double-allocated and sales sees which balances to chase.

Customer Master Data Cleanup

7,585 wholesale ship-to addresses validated through an address API, with state and country coding errors corrected.

Promise Date Risk Report

Open wholesale order lines compared against allocated supply and the next inbound PO, so at-risk orders are flagged early.

Order-to-Cash Exception Alert

Flags orders on card terms with no payment method on file, replacing a daily manual check with a nightly sync.

Vendor Performance Program

On-time vendor delivery raised from about 53% to 95% through scorecards, PO visibility, and consistent follow-up.

Vendor PO Report Automation

A weekly open-PO report that was split and emailed by hand now builds one workbook per vendor and drafts every email for review.

Post-Divestiture Systems Buildout

Led the operations and systems buildout after a private equity carve-out, including a NetSuite implementation and the integration layer around it.

Ways to work with me

Clear scope.
No surprises.

Every engagement is scoped up front, with a defined deliverable and documentation your team or NetSuite partner can maintain. Start small, then keep going if it works.

Fixed fee · About 2 weeks

Ops Systems Diagnostic

A review of how your processes, systems, 3PL, and wholesale channels actually work together.

  • What's breaking and what it costs you
  • A ranked list of what to fix or automate first
  • Effort and cost estimate for each

Fixed price · Usually 4 to 12 weeks

Scoped Build

One process, integration, dashboard, or automation, built and rolled out with your team.

  • Written scope and acceptance criteria
  • Built, tested, and deployed with you
  • Documentation and a handoff walkthrough

Monthly · Set hours each week

Fractional Operations Director

Senior operations leadership for brands that need direction now, before or while they build out their own team.

  • Priorities, KPIs, and a roadmap your team can run
  • Oversight of vendors, your 3PL, and key processes
  • Systems fixes and new automations as needs change

For consulting & implementation partners

A senior operator on your bench.

When your team is at capacity, I can take on client work for brands running wholesale, retail EDI, or a 3PL. NetSuite and Celigo are my sweet spot, and because I've been the client, I catch the requirement yours forgot to mention.

Send me a project to scope

The Collective

The right expert for every problem.

I handle operations and systems myself. Some projects need more than one specialist, so I bring in people I've worked with directly, and I stay accountable for the result.

Analytics & BI

Dashboards and Power BI reporting that turn your data into decisions.

Forecasting & Planning

Demand forecasts and inventory planning tools built for how retail actually works.

Financial Modeling

Models that connect operational decisions to cash, margin, and growth.

Marketing

Strategy and execution from someone who knows consumer and wholesale brands.

Victoria Vazzana

Founder, VMV Collective
Senior Director of Operations
9+ years in operations & supply chain

I sit between the business and the system, and I build the bridge myself.

About

Good operations are invisible.

Over nine years, I've worked across planning, distribution, and operations at brands ranging from early-stage startups to retailers with 100+ stores. Today I lead operations at a consumer brand that sells DTC, wholesale, and in its own stores.

Most recently, I led the operations and systems buildout after a private equity carve-out: a new ERP, a 3PL migration, retail EDI, and the automation that now saves the team 1 to 2 hours a day. I hold a BSBA in Supply Chain & Logistics and am Celigo Liftoff certified.

My philosophy is simple: the best operations work happens before anything goes wrong. I build systems that take repetitive work off your team's plate and flag problems while they're still small.

PlanningDemand, supply, production, and distribution planning
SystemsNetSuite, Celigo, Shopify, ShipHero, SAP, D365, Power BI, Python
Wholesale & EDI4,000+ wholesale accounts across department store, specialty, and travel retail
MultichannelDTC, wholesale, and retail stores, from startup to 100+ store scale

Get in touch

Tell me what's broken.

A script that times out, a flow that drops orders, a 3PL move on a deadline, a client project you need help delivering. I take on a few outside projects at a time and reply within one business day. Most work starts with a 30-minute call or a fixed-fee diagnostic.

[email protected]